Mining Software Quality from Software Reviews: Research Trends and Open Issues

Software review text fragments have considerably valuable information about users’ experience. It includes a huge set of properties including the software quality. Opinion mining or sentiment analysis is concerned with analyzing textual user judgments. The application of sentiment analysis on software reviews can find a quantitative value that represents software quality. Although many software quality methods are proposed they are considered difficult to customize and many of them are limited. This article investigates the application of opinion mining as an approach to extract software quality properties. We found that the major issues of software reviews mining using sentiment analysis are due to software lifecycle and the diverse users and teams. Keywords—Software Quality-in-use, Clustering, Topic Models, Opinion Mining Tasks